We are a digital transformation company with particular expertise in customer experience consulting, solution design, research and measuring global consumer insights.
Recent CX Stats
Share personal information for loyalty
63%
Customer attrition after 1 bad experience
33%
Customer attrition after few bad
experiences
49%
Preference of human interaction over AI Bots
74%
Customers that demand better eXperience
54%
Why Humanize Digital Experience?
Customer Is A Human, Not Data Or An ID!
In this day & age of digital engagement, more often a customer
is treated as an account number, customer ID, mobile number or
email address. Whilst these are ways of identifying customers
digitally, it shouldn’t mask the sentiment and preferences of
the real human being. The customer relationship has become
very transactional & we are trying to help organizations to
humanize it through incredible customer eXperiences. Customer
eXperiences drive the Word Of Mouth Marketing (WOMM) through
friends & families. WOMM remains the most consistent &
cost-effective customer acquisition & retention strategy. It
is a very simple and straightforward theory that ‘delighted
customers repeat & refer business’.
If you know of a community that is helping micro & small businesses revive from Covid losses, we are willing to Unloc their potential with technology, marketing & handholding. We have empowered more than 500+ businesses in the last 3 months & counting.
