U N L O C

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Humanizing Digital eXperiences.

Understand your customers in changing times. It's not the price, products, promotions or place of marketing anymore. It's the EXPERIENCE that matters.

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UNLOC

Speaks the UNiversal Language Of Customers.

We are a digital transformation company with particular expertise in customer experience consulting, solution design, research and measuring global consumer insights.

Recent CX Stats

  • Share personal information for loyalty
    63%
  • Customer attrition after 1 bad experience
    33%
  • Customer attrition after few bad experiences
    49%
  • Preference of human interaction over AI Bots
    74%
  • Customers that demand better eXperience
    54%

Why Humanize Digital Experience?

Customer Is A Human, Not Data Or An ID!

In this day & age of digital engagement, more often a customer is treated as an account number, customer ID, mobile number or email address. Whilst these are ways of identifying customers digitally, it shouldn’t mask the sentiment and preferences of the real human being. The customer relationship has become very transactional & we are trying to help organizations to humanize it through incredible customer eXperiences. Customer eXperiences drive the Word Of Mouth Marketing (WOMM) through friends & families. WOMM remains the most consistent & cost-effective customer acquisition & retention strategy. It is a very simple and straightforward theory that ‘delighted customers repeat & refer business’.

Current Initiatives

Empowering Women
Entrepreneurs Globally

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Supporting Micro & Small
Businesses

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Customer Experience Index
Benchmarking

Coming soon

Get Involved

Business Revival Post-Covid

If you know of a community that is helping micro & small businesses revive from Covid losses, we are willing to Unloc their potential with technology, marketing & handholding. We have empowered more than 500+ businesses in the last 3 months & counting.

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Keen To Unloc?

Let us get on a non-obligatory call to have a quick audit of your as-is. We can take it forward from there. Sounds good?

Let's Talk!