What we do? We speak the UNiversal Language Of Customers!
We Create Experiences Incredible experiences help acquisition
The attention span of today’s customer is a challenging problem for your branding & marketing teams. Creating new experiences that thrill & excite customers helps hold attention for better brand engagement.
We Manage Experiences Consistency of experience is the key
The excitement of an incredible experience is volatile. The only way to keep the excitement quotient up is to create the consistency of experience throughout the customer journey at all customer touch points.
We Measure Experiences Adapt experiences to changing needs
The veracity i.e the truthfulness of customer loyalty towards a brand has to be measured consistently with volumes, velocity & variety of data, collected directly or indirectly, with the consent of the customer.
Why Humanize Digital Experiences? Customer Is A Human, Not Data Or An ID!
In this day & age of digital engagement, more often a customer is treated as an account number, customer ID, mobile number or email address. Whilst these are ways of identifying customers digitally, it shouldn’t mask the sentiment and preferences of the real human being. The customer relationship has become very transactional & we are trying to help organizations to humanize it through incredible customer eXperiences.
Customer eXperiences drive the Word Of Mouth Marketing (WOMM) through friends & families. WOMM remains the most consistent & cost-effective customer acquisition & retention strategy. It is a very simple and straightforward theory that ‘delighted customers repeat & refer business’.
Customer Preferences 2020
Enterprise Solutions Customer, Brand, Product & Employee Experiences
Government Solutions AI & CX Based Policy Changes & Interventions
In conversations with
How We Empower MSMEs? Technology Adoption, Effective Marketing & Handholding
The culture we Unloc! Delighted employees delight customers!
Unloc Ltd was found in January 2009 on a cold winter evening in London. We are headquartered in London with branches in India & Malaysia. We have customers across the globe as we speak the UNiversal Language Of Customers i.e we Unloc.
We remained a consulting & design company until 2016. We went on to develop CXONCLOUD, an all-in-one app for customer experience in 2017 & kadaiveedhi.shop world’s first e-commerce portal exclusively for mompreneurs in 2018.
To delight customers, employees need to be delighted. We trust our employees & give them benefits keeping their interests as center & flexibility as a radius to deliver more than their best.
Every employee in this organization is a customer success champion. Whether they write user stories or code or test products or sell solutions or support customers, they aim to exceed customer expectations.
Flexible working hours, work from anywhere, bring your own device, pursue passions alongside working, swap roles to wear your peer shoes are some of the benefits our employees love us for.